Hire Desk Co- Ordinator

Summary

We are actively seeking an enthusiastic and dedicated professional to become a valued member of our dynamic Hire Desk team. As a Hire Desk Co- Ordinator, you will be entrusted with the responsibility of overseeing and managing all customer interactions, forming a vital link between our organisation and our valued clients. Collaboration is at the heart of what we do, and you will work closely with various departments to ensure the delivery of outstanding customer service.

It’s important to note that prior industry-specific experience is not a mandatory prerequisite for this role. What we do require, however, is a genuine passion for learning and a willingness to immerse yourself in our product range and industry standards. This is a fantastic opportunity to grow and develop within a supportive and inclusive work environment. As an essential member of our team, you will be at the forefront of customer engagement, addressing inquiries and providing solutions with a friendly and professional demeanour, both through email correspondence and over the phone.

By joining our Hire Desk team, you will become an integral part of our organisational fabric, contributing to our mission of exceeding customer expectations. We understand that success in this role requires not only a strong work ethic but also a commitment to continuous learning and improvement. Your dedication will be instrumental in maintaining and enhancing our reputation for exceptional customer service.

Requirements:

• Effective team player.
• Thrives in a fast-paced work environment with enthusiasm.
• Demonstrates a keen business sense, profit-driven, and skilled in consistent negotiation.
• Proficient in IT.
• Possesses English and Math GCSE qualifications.
• Business or IT-related qualifications are preferred.

Responsibilities:

• Delivering top-notch customer service.
• Engaging with customers and suppliers through phone and email communication.
• Collaborating with the Sales team to ensure accurate processing of customer orders.
• Keeping the broader team informed of any order-related issues or developments.
• Coordinating with suppliers during the order placement process.

Benefits:

• Competitive salary with opportunities for pay increases based on performance and experience.
• Company pension plan.
• Annual bonus and incentive program.
• WPA health insurance plan.
• Death in service coverage.
• Complimentary company uniform.
• On-site free parking.