Terms: Full Time Permanent 42.5 hours (08:00-17:00 30 mins for lunch and 15- minute breaks in morning and afternoon)
Summary
We are seeking a new member to add to our Hire Desk team that is a focused and driven individual. The Hiredesk role requires a positive and resilient person who is highly organised and can deal with a high volume of work. They are generally the first point of contact for customers and suppliers and are responsible for ensuring that all enquiries are passed to the relevant person with the correct information. While experience in the industry is not necessary, there must be a strong willingness to learn the product range and industry standards. You will be required to work within a team, dealing with customer via email and phone.
Requirements
- Work well within a team.
- Fast paced and enthusiastic work ethic.
- Commercially aware and profit driven with an ability to negotiate consistently.
- Competent IT skills.
Responsibilities
- Delivering excellent customer service
- Liaising with customer and supplier via phone and email
- Liaising with the Sales team to ensure customer orders are processed correctly.
- Communicating to the wider team any issues/developments with orders.
- Liaising with suppliers to source the required equipment at the best possible cost.
- Raising orders and quotes for customers, ensuring that the prices are correct and competitive and the information is correct.
- Manage customer queries and making sure these are completed as quick as possible
- Chasing updates on deliveries and passing any issues over to the relevant salesperson.
- Managing their own inbox and making sure their inbox are as clear as possible.
Benefits
- Competitive salary with future pay rises in line with performance and experience
- Company pension
- Yearly bonus & incentive
- WPA health plan
- Death in service
- Free uniform
- Free parking on-site
